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Privacy Policy

This notice explains how information about You is used. References to ‘You’ means the person completing this form since it is your data which We need to process.

The information We gather

Salisbury Glass Centre Limited or Salisbury Glass Commercial Limited (“SGC”) gathers certain information about You. Information about You is also used by our affiliated contractors, suppliers and sub-contractors, each of whom will be involved with the work that You ask us to do.

In this notice, references to ‘We’ or ‘Us’ means  SGC and our sub-contractors, suppliers and contractors.

Information that We gather about You may include without limitation your name, contact details and financial details. The provision of information by You is entirely voluntary.

We may also obtain information about You from third parties, such as credit reference agencies if You apply for credit or a trade account with SGC.

Information about third parties

Information We process as described in this notice may also include information about third parties such as your spouse or children whose details You supply to Us.

Systems used to process data

We gather information directly from You and also via our websites and other technical systems. These may include, for example, our:

  • computer networks and connections
  • CCTV and access control systems
  • communications systems
  • remote access systems
  • email and instant messaging systems
  • intranet and Internet facilities
  • telephones, voicemail, mobile phone records

Some limited personal data may be collected from monitoring devices and systems such as closed circuit TV and door entry systems


When You use our website We may gather information about you through Internet access logs, cookies and other technical means. ‘Cookies’ are text files placed on your computer to collect Internet log information and user behaviour information. These are used to track website usage and monitor website activity and for other data processing reasons set out below.

Some of the cookies We use are essential for parts of the site to operate and have already been set. You may delete and block all cookies from this site, but parts of the site will not work. To find out more about the cookies We use and how to delete them, please contact The Data Control Officer, Salisbury Glass Centre Ltd, Newton Road, Churchfields, Salisbury, Wiltshire, SP2 7QA.

Reasons for processing

We process information about You for the following reasons:

  • compliance with legal, regulatory and corporate governance obligations and good practice
  • ensuring business policies are adhered to (such as policies covering security and Internet use)
  • operational reasons, such as recording transactions, training and quality control
  • ensuring the confidentiality of commercially sensitive information
  • credit scoring and checking
  • statistical analysis
  • ensuring safe working practices, monitoring and managing staff access to systems and facilities and staff absences
  • marketing our business
  • analysing purchasing preferences and improving services
  • providing customer services including follow up communications on product warranties and guarantees that We have given

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your Personal Data, and which of the legal bases we rely on to do so. We have also identified what our Legitimate Interests are where appropriate. 

Note that we may process your Personal Data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your Personal Data where more than one ground has been set out in the table below.


Type of data

Lawful basis for processing including basis of Legitimate Interest


To register you as a new customer

(a) Identity

(b) Contact


Performance of a Contract with you

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey


(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a Contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our Legitimate Interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey


(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications


(a) Performance of a Contract with you

(b) Necessary for our Legitimate Interests (to study how customers use our products/services, to develop them and grow our business)


To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)


(a) Identity

(b) Contact

(c) Technical


(a) Necessary for our Legitimate Interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation


To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you


(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our Legitimate Interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)


 Disclosures and exchange of information

We may disclose and exchange information with credit agencies, our bank, law enforcement agencies, insurance providers and regulatory bodies for the above reasons.

Information may be held at our offices and those of our suppliers, contractors and sub-contractors and We may take some information to the job site where it will be held either in a secure works van or in a site office.

Children We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of [16] and think that We may have information relating to that child, please contact The Data Control Officer, Salisbury Glass Centre Ltd or Salisbury Glass Commercial Ltd,  Newton Road, Churchfields, Salisbury, Wiltshire, SP2 7QA. We will ask You to prove your relationship to the child but if You do so You may (subject to applicable law) request access to and deletion of that child’s personal data.

Sensitive personal data

We do not normally collect sensitive personal data but You may feel that data relating to your physical or mental health is relevant to the work We do for You. This data will be gathered in order to meet very specific requirements of the work that You wish Us to do..

We will usually only collect and record sensitive personal data at your request and with your prior consent. However, occasionally We may do so without consent where required or permitted to do so by applicable law (eg to comply with diversity reporting requirements). We may disclose your sensitive personal data to suppliers, contractors and sub-contractors.

Direct marketing

Information relating to You will be used to notify You by post, email or other electronic means of Our goods and services and those of our group companies and third party business partners in which We believe you may be interested. You can withdraw your consent to use of personal data for marketing at any time by contacting The Data Control Officer, Salisbury Glass Centre Ltd or Salisbury Glass Commercial Ltd,  Newton Road, Churchfields, Salisbury, Wiltshire, SP2 7QA to enable You to 'unsubscribe' from receiving marketing material.

Your rights

Under the General Data Protection Regulation You have a number of important rights free of charge. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which We hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

If you would like to exercise any of those rights, please:

  • write to The Data Control Officer, Salisbury Glass Centre Ltd or Salisbury Glass Commercial Ltd, Newton Road, Churchfields, Salisbury, Wiltshire, SP2 7QA
  • let us have enough information to identify you
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates , including any account or reference numbers, if you have them

If you choose not to provide your data

Where we need to collect Personal Data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that We can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/